Thank you for shopping with Western Grit Apparel. We want you to love what you wear. If something isn’t quite right, we’re here to help with a fair and transparent return process in accordance with applicable U.S. laws, including California consumer protection laws.
RETURNS
We accept returns within 15 days of delivery for eligible items.
To qualify for a return:
- Items must be unworn, unwashed, and unused
- All original tags must be attached
- Items must be returned in original packaging
- Proof of purchase is required
Once your return is received and inspected, we will notify you regarding the status of your refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale items
- Gift cards
- Items that are damaged due to misuse, improper care, negligence, or intentional actions by the customer
For the avoidance of doubt, items that are intentionally damaged or altered, or damaged after delivery due to customer handling, are not eligible for return, refund, or exchange.
EXCHANGES (SIZE & FIT)
We understand that fit matters.
- We offer free exchanges for size or color (subject to availability)
- Exchange requests must be made within 15 days of delivery
- If the requested item is unavailable, we will issue store credit or a refund
If you received a defective or incorrect item, please contact us and we will arrange a replacement.
For all return requests, please contact:
ANTI-WARDROBING POLICY
To maintain fairness and product integrity, we do not accept returns of items that have been worn beyond initial try-on.
This includes, but is not limited to:
- Clothing worn for photoshoots, social media content, events, or occasions
- Items showing signs of use such as odors (e.g., perfume, deodorant, smoke), stains, makeup marks, or washing
- Items with removed, reattached, or tampered tags
Any item returned in such condition will be rejected and sent back to the customer at their expense.
DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective, damaged, or incorrect:
- Contact us within 7 days of delivery
- Provide photos of the issue
We will:
- Replace the item at no cost, or
- Issue a full refund, including shipping fees, if a replacement is unavailable
REFUNDS
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for processing
Original shipping fees are non-refundable, unless the return is due to our error.
STORE CREDIT
In some cases, we may offer store credit instead of refunds, especially for:
- Returns requested after the refund window but within an extended period
- Promotional or discounted purchases
Store credit does not expire.
RETURN SHIPPING
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
- We are not responsible for returns lost in transit
RESTOCKING FEE
We do not charge restocking fees for standard returns.
CALIFORNIA CONSUMER NOTICE
In accordance with California Civil Code §1723:
- This Return & Refund Policy is clearly posted on our website
- By completing your purchase, you acknowledge and agree to this policy
If a return policy is not properly disclosed, California consumers may be entitled to a refund within 15 days of purchase,
HOW TO START A RETURN
To initiate a return or exchange, please contact us:
- Email: hello@western-grit.com
Include:
- Order number and Full name (must be the name used to place the order)
- Item(s) you wish to return
- Reason for return
We will provide return instructions upon approval.
LATE OR MISSING REFUNDS
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, contact us at hello@western-grit.com
13. POLICY UPDATES
We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
LEGAL DISCLAIMER
California law does not require retailers to accept returns or provide refunds unless the item is defective. However, retailers must clearly disclose their return policies to consumers prior to purchase.
UPDATED: 4/2026